Support

For support on Bookmark products, please see the following help pages or email us at support@bookmarkapp.com.

FAQ’s

Tutorial

{ 2 comments… read them below or add one }

Kirk Lougheed July 26, 2010 at 11:49 pm

Hi -

There’s a regression in 1.2.3. All my audiobooks are from Audible. Some of the older purchases are showing each part as a separate entry in the library display, whereas the newer purchases (within the last year?) appear as a single entry despite having multiple parts. Other than time frame, I’m not sure what difference might be.

I love the app, by the way. I don’t actually bookmark anything, however the rest of the functionality is golden.

Thanks,
Kirk

Reply

Barry July 27, 2010 at 8:24 am

Hi Kirk,

I think it’s because older entries were upgraded from the pre-1.2 database in the older format, like separate books. The newer entries are using the post-1.2 format where all related tracks are treated as one book. Since you don’t use the bookmarking feature and therefore won’t lose data, you may want to delete the app and go through the steps to “re-purchase” it (you won’t be charged twice). This will install a clean database that doesn’t have any memory of the prior format and will reindex your library.

If you have any other questions or problems, please email me at the support address (see the Contact tab).

Thanks,

Barry

Reply

Leave a Comment