FAQ

  • How do I get books in the Music section to show up in Bookmark?
    Tracks need to be moved into Books in order to be picked up by Bookmark. It just takes a few steps. See this post for more info: How To Move Tracks to Books
  • What devices and OS Versions are supported?
    Bookmark will run on any generation iPhone or iPod Touch. The app requires OS version 3.1 or higher and one or more audio tracks in the Books or Podcasts category in iTunes synced to the device.
  • What file formats are supported?
    Any audio tracks that will play in the iPod will play in Bookmark, including Audible, AAC, .m4b, .m4a, and .mp3. This includes Audiobooks and Podcasts.
  • What is the maximum supported file size?
    Audible books of any size are supported. .m4a/m4b files should be under 320MB to play reliably. Files larger than that may report a false length that causes Bookmark to not be able to navigate forward or backward.

    This limitation is also seen in the iPod app itself. If a given track is not easy to navigate in Bookmark (i.e., you can’t fast forward), you will find the same problem in the iPod/Music app. The ultimate cause of the problem is unknown but it’s been noted on several forums. The 320MB limit isn’t a hard-and-fast number, but it appears to be safe. You may find success with larger file sizes, but just be aware in case run into problems.

  • What do I do if Bookmark crashes or is running slowly?
    Please do the following:

    1. First, please make sure you are on the latest version of Bookmark. Upgrades are always free and you can check by opening the App Store app and looking for Bookmark under the Updates tab. If an update is available, please install it.
    2. You may also want do a full reboot of the phone. Hold down the button on top of the phone until you see “slide to power off”. Slide the red button right and the phone will shut down. Press the button again to restart it. Open Bookmarks and try again. The iPod app can take up too much memory even when it’s not playing and in rare instances can cause Bookmark to crash when starting.
    3. Contact support at support@bookmarkapp.com if none of these work.
  • Do the bookmarks stay with the audiobook file so I could use them in other players?
    Unfortunately no, the bookmarks won’t stay with the file itself. There are limitations with what Bookmark or any app can do with music files – they can list the library contents, determine where in a music file is being played, the name, the album art, etc., but they cannot modify the music file itself.
  • Do bookmarks disappear when I unsync a book?
    Bookmarks remain stored so if you re-sync a book the bookmarks will reappear.
  • What is backgrounding?
    Backgrounding means you can start listening to a book in Bookmark then exit the app to use another app like SMS or email while still listening to the book in the background. When you restart Bookmark, it will continue playing from the current point.
  • Does Bookmark work with podcasts?
    Yes, as of version 1.2 any podcast in the iPod is available for playback in Bookmark.
  • Does Bookmark support double-speed listening?
    Yes, although indirectly. Non-Apple apps like Bookmark cannot control the playback speed of iPod tracks, but to enable 1/2X or 2X listening, just open an audiobook in the iPod (or Music app on the iPod Touch) and set the speed as seen in the screenshot below. Bookmark will play audiobooks at the speed set here.
    Are chapter listings available?
  • No. Apple doesn’t provide access to chapter into to apps like Bookmark. If they ever add this ability, we will add it to Bookmark. This post has more info: Note on Chapters
  • Can I access books downloaded via the Audible app?
    No. Each app is its own “walled garden” and Apple doesn’t allow one app to access the files of another app. The Audible app downloads books into its private storage, not the iPod, so Bookmark is not able to access them. You can use Audible books with Bookmark by downloading them into iTunes from audible.com on your computer, then syncing your iPhone or iPod Touch.